RETURNS & EXCHANGES

AT PALSHOP.CO.UK, WE ARE COMMITTED TO OUR MISSION OF RAISING FUNDS FOR GAZA THROUGH THIS PASSION PROJECT. AS SUCH, WE WANT TO BE TRANSPARENT WITH OUR SUPPORTERS REGARDING OUR RETURN POLICY.

RETURNS POLICY

AS WE CONTINUE TO GROW AND MEET INCREASING DEMAND, WE’RE MAKING A FEW UPDATES TO HOW WE OPERATE — INCLUDING OUR RETURNS PROCESS.

EXCHANGES POLICY

WE ARE CURRENTLY NOT PROCESSING EXCHANGES. 

RETURN WINDOW

WE ACCEPT RETURNS WITHIN 7 DAYS OF YOU RECEIVING YOUR ORDER. ENSURE THE ITEMS ARE SENT BACK WITHIN THE 7-DAY TIMEFRAME.

HOW TO REQUEST A RETURN

TO INITIATE A RETURN, PLEASE EMAIL US AT INFO@PALSHOP.CO.UK WITHIN 48 HOURS OF RECEIVING YOUR ITEM. INCLUDE YOUR ORDER NUMBER AND LET US KNOW WHETHER YOU’D LIKE A RETURN OR EXCHANGE. WE WILL THEN SEND YOU A FORM TO FILL OUT AND SEND BACK WITH THE PARCEL. THIS HELPS US TRACK YOUR REQUEST AND SPEED UP THE PROCESS.

RETURN INSTRUCTIONS

PLEASE MAKE SURE THE PRODUCT IS RETURNED IN ITS ORIGINAL PACKAGING, UNUSED, AND IN A RESALABLE CONDITION.

REFUNDS

AFTER WE RECEIVE AND INSPECT YOUR RETURNED ITEM, WE’LL PROCESS EITHER A REFUND TO YOUR ORIGINAL PAYMENT METHOD, DEPENDING ON YOUR PREFERENCE.

SHIPPING COSTS

PLEASE NOTE THAT ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE, AND RETURN SHIPPING COSTS ARE THE CUSTOMER’S RESPONSIBILITY UNLESS THE RETURN IS DUE TO AN ERROR ON OUR PART.

DAMAGED OR FAULTY ITEMS

IF YOU RECEIVE AN ITEM THAT IS DAMAGED OR DEFECTIVE, CONTACT US RIGHT AWAY AT INFO@PALSHOP.CO.UK. WE’LL MAKE IT RIGHT WITH A FULL REFUND OR REPLACEMENT, INCLUDING ANY RETURN SHIPPING COSTS.

SIZE INFORMATION
TO ENSURE YOU MAKE AN INFORMED DECISION, WE PROVIDE A COMPREHENSIVE SIZE CHART ON EACH PRODUCT PAGE. ADDITIONALLY, WE SHARE THIS SIZE CHART ON OUR INSTAGRAM STORIES BEFORE EACH RELEASE, GIVING OUR SUPPORTERS AMPLE TIME TO REVIEW AND SELECT THEIR PREFERRED SIZE. WE ENCOURAGE YOU TO CROSS-REFERENCE OUR SIZE CHART WITH YOUR CURRENT CLOTHING ITEMS TO FIND THE BEST FIT.

IF YOU ENCOUNTER ANY ISSUES WITH THE ORDER PROCESS, PLEASE REACH OUT TO US VIA OUR CONTACT FORM, AND WE WILL TRY TO RECTIFY ANY ERRORS ON OUR PART.

OUR MISSION
PLEASE REMEMBER THAT WE ARE NOT A TRADITIONAL RETAIL BUSINESS. OUR GOAL IS TO CREATE GARMENTS THAT WE LOVE TO WEAR OURSELVES AND INVITE LIKE-MINDED INDIVIDUALS TO JOIN US IN THE CAUSE. YOUR SUPPORT MEANS EVERYTHING TO US.

THANK YOU FOR BEING PART OF OUR JOURNEY AND FOR SUPPORTING OUR MISSION FOR PALESTINE.

 

FAQ's

HOW LONG DO I HAVE TO RETURN OR EXCHANGE AN ITEM?

WE ACCEPT RETURNS AND EXCHANGES WITHIN 7 DAYS OF YOU RECEIVING YOUR ORDER. ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING.

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HOW DO I START A RETURN OR EXCHANGE?

TO BEGIN THE PROCESS, PLEASE EMAIL US AT INFO@PALSHOP.CO.UK WITHIN 48 HOURS OF RECEIVING YOUR ITEM. MAKE SURE TO INCLUDE YOUR ORDER NUMBER AND A BRIEF NOTE STATING YOU’D LIKE TO RETURN OR EXCHANGE THE ITEM. 

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WHAT HAPPENS AFTER I REQUEST A RETURN?

ONCE YOUR REQUEST IS REVIEWED AND APPROVED, WE’LL EMAIL YOU WITH A RETURNS/EXCHANGES FORM AND STEP-BY-STEP INSTRUCTIONS ON HOW TO SEND YOUR ITEM BACK. RETURNS MUST BE SHIPPED WITHIN THE 7-DAY WINDOW.

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CAN I GET A REFUND OR EXCHANGE?

YES! AFTER WE RECEIVE AND INSPECT YOUR RETURNED ITEM, WE’LL PROCESS EITHER A REFUND (TO YOUR ORIGINAL PAYMENT METHOD) OR AN EXCHANGE, BASED ON YOUR REQUEST.

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DO I HAVE TO PAY FOR RETURN SHIPPING?

YES, CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, UNLESS THE RETURN IS DUE TO AN ERROR ON OUR PART — SUCH AS RECEIVING AN INCORRECT OR DAMAGED ITEM. PLEASE NOTE THAT ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE.

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WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?

IF YOUR ITEM ARRIVES DAMAGED OR FAULTY, CONTACT US RIGHT AWAY AT INFO@PALSHOP.CO.UK. WE’LL MAKE IT RIGHT BY ISSUING A FULL REFUND OR SENDING A REPLACEMENT, INCLUDING COVERING ANY SHIPPING CHARGES.

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WHAT IF I DONT HAVE ACCESS TO A PRINTER?

YOU CAN FILL IN THE FORM DIGITALLY AND EMAIL IT BACK TO US. ENSURE TO ADD A NOTE OF YOUR ORDER NUMBER TO THE PARCEL.